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Dear valued Customers,

BROAD ADVENTURE PVT. LTD requests you to read these booking terms and conditions of Broad Adventure carefully and to understand them before booking your trip with us. This Booking Terms and Conditions is a legal contract between Broad Adventure and you which contains important information about services provided by Broad Adventure and sets out the basis of your legal relationship with Broad Adventure.

  1. Bookings and Payments:
    • To process a Booking you must send us a completed booking form with a 20% non-refundable but useable by postponing or transferable deposit as detailed below. This will constitute your acceptance of these Terms and Conditions.
    • We require you to email a copy of each passport and passport-size photo to our Kathmandu office, which is used to issue permits in advance for trekking, climbing, and other adventure activities.
    • After receiving a photocopy of your passport and the completed booking form with your 20% deposit, we will send you the final confirmation receipt.
    • All deposits required are per person per trip.
    • Please get in touch with us regarding direct deposit details.
    • A bank service charge may apply and should be paid at the time of deposit.
    • On wire transfer, your mediator bank may charge additionally.
    • We only accept Visa or MasterCard and a 3.5% levy will be added to the card processing fee.
    • The remaining balance can be paid in cash upon your arrival in Kathmandu.
    • Broad Adventure reserves the right to cancel your trip should the full amount not be paid in time.
    • We will accept your last-minute booking 2 days before the tour departure date, full payment is required. 

BANK TRANSFER:
SWIFT CODE: NARBNPKA

Beneficiary: BROAD ADVENTURE (P) LTD

Paying Bank: NABIL BANK LIMITED

BANK A/C NO: 3304217500016

  1. Online Payment:
    These Terms and Conditions govern the use of online payment services provided by Broad Adventure. By using our online payment system, you agree to adhere to the following terms:

    • Payment Authorization: By providing your payment information and initiating a transaction through our online payment portal, you authorize Broad Adventure to process the payment for the specified amount. You confirm that you are the authorized account holder or have obtained the necessary consent from the account holder for the payment.
    • Payment Security: We prioritize the security of your payment information. Our online payment system uses industry-standard security measures to protect your data during transmission and storage.
    • Currency and Pricing: Our online payment system will be processed in the currency specified during the transaction. Prices for our services are clearly displayed on our website or communicated separately. Please ensure that you review the pricing details and currency conversion rates before making a payment.
    • Payment Confirmation: Once your payment is successfully processed, you will receive a confirmation email or notification indicating the payment details, including the transaction ID, the amount paid, and the services for which the payment was made. It is your responsibility to retain and refer to this confirmation for any future reference or dispute resolution.
    • Refunds and Cancellations: Refund and cancellation policies may vary depending on the specific services and products offered by Broad Adventure. Please refer to our separate Refund and Cancellation Policy for detailed information regarding eligibility, timelines, and procedures for refunds and cancellations.
    • Payment Disputes: In the event of any payment disputes or discrepancies, please contact our customer service team promptly. We will make reasonable efforts to investigate and resolve any payment-related issues in a timely manner. However, we reserve the right to rely on transaction records and other relevant evidence to determine the validity of the dispute.
    • Third-Party Payment Processors: We may utilize the services of third-party payment processors to facilitate online transactions. By using our online payment system, you acknowledge and agree that your payment information may be shared with these third-party processors, subject to their respective privacy policies and terms of service.
    • Modification of Terms: Broad Adventure reserves the right to modify, update, or amend these Terms and Conditions for online payment services at any time. Any changes will be effective immediately upon posting on our website or notifying you through other appropriate means. It is your responsibility to review these terms periodically for any updates.
    • Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Broad Adventure is registered. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
  1. Broad Adventure offers the following payment methods:
    • WeTravel: Broad Adventure uses WeTravel, a secure platform for online payments. Payments can be made in various currencies, including USD, EUR, GBP, AUD, and CAD. Card processing fees differ based on the card type: a maximum fee of 3% for VISA and Mastercard, and 4% for American Express. WeTravel also supports alternative payment options like ACH, SEPA, iDEAL, and BACS, providing added flexibility for our clients.
    • Direct Payment/Wire Transfer: For clients preferring direct transfers, we supply bank account details upon request via email. Clients are responsible for covering any bank transaction fees related to the transfer.
    • Credit Card: We accept payments via VISA, Mastercard, and American Express. A 4% card processing fee applies to all credit card transactions made through our credit card terminal.
    • Cash: We accept cash payments in USD, EUR, GBP, AUD, CAD, and other major currencies. All bills must be new, clean, and in denominations of $50 and $100. Specifically for USD payments, bills issued before the 2009 series will not be accepted.

4.        Cancellation and Refund Policy

4.1.     Trip Cancellation Notice: To cancel your trip, please send us a valid written notice via email at least 20 days before the trip’s departure date. Cancellations will only be processed with proper notice and approval.

4.2.   Refunds for Cancellations 20 Days or More Before Departure: If you cancel your trip 20 days or more before the departure date, 20% of the total trip price will be deducted, and the remaining amount will be refunded. Please note that if you have only paid the 20% deposit at the time of cancellation, this deposit is FULLY NON-REFUNDABLE.

4.3.   No Refunds After Trip Commencement:
Once your trip begins, no refunds or reimbursements will be provided under any circumstances, including but not limited to early departure, illness, personal reasons, or unforeseen events. By starting the trip, you acknowledge and agree that the full cost of the trip is non-refundable, regardless of whether you complete the entire itinerary or not. Broad Adventure will not be liable for any refunds for unused services, such as meals, accommodations, transportation, or other activities that you do not utilize during the trip. Additionally, if a group member leaves the trip for any reason—whether voluntarily, involuntarily, or due to the commission of an unlawful act—no refunds will be issued for any part of the trip, including any unused meals, accommodations, or services.

  1. Booking Changes:
    • There will be no refund if a group member leaves a trip for any reason, voluntarily, involuntarily, or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation, or services not used.
    • Should you require other changes to your original tour, the person who booked the tour must submit a written document with the changes required. While every effort will be made, changes cannot be guaranteed. Additionally, any changes will incur an additional cost.
  2. If you are prevented from traveling on the tour by genuine circumstances, for example (without restriction) because of death, injury, or serious illness of the passenger, close relative or friend, redundancy, or jury service, you may postpone or transfer your booking to another person, provided they meet all the requirements relating to that tour. You must provide proof of why you are unable to travel at the time you change your booking. A fee of $ 100.00 per person is required if you postpone or transfer this tour no less than two weeks prior to trip departure. There will be no options available 14 days before trip departure. Additionally, in some cases specially, pre booked tickets, transportations, hotels, etc. will incur an additional cost.
  1. Passport and Visas
    • All clients must have a valid passport with at least 6 months of validity from the return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or arrive at Kathmandu Airport. Nepalese visa costs are the sole responsibility of clients.
  1. Travel Insurance
    • Travel insurance is compulsory for all Clients undertaking any tour. It should provide adequate protection for the full duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance, and adequate cover for baggage.
  1. Health & Fitness
    • All our Nepal tours and treks require a level of fitness; therefore, you should always check with your local general practitioners regarding your health and fitness before you travel. It’s the client’s responsibility to notify Broad Adventure of any pre-existing medical condition and/or differently able that might reasonably be expected to increase the risk of you requiring medical attention, that may affect your ability to travel.
  1. Children
    • A legal guardian must accompany all travelers under the age of eighteen. If you have a question regarding age and suitability, please contact us for further information.
  1. Publicity
    • You agree that Broad Adventure may use images of you taken during the trip without recourse to you and compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
  1. Changes to your Holiday and Pricing
    • Traveling with Broad Adventure requires a degree of flexibility, good humor, and an understanding that modes of transport, accommodation, and itineraries may change, even after the tour has commenced, without prior notice due to local circumstances such as flight delay, cancellation or postponement due to notorious weather in the Himalayan regions or other unpredictable circumstances such as land-slides, road blockage, flood, snow, political unrest or delay arrival, etc. Broad Adventure is unable to refund any monies under the above circumstances due to prior supplier arrangements. If possible we will always endeavor to provide you with an alternative or substitute trip of the same category.
    • Broad Adventure does not accept any responsibility for loss of employment, delays, or compensation resulting from situations beyond Broad Adventure’s control.
    • Our holidays, and tour/trek packages, are based on twin shared Thus, a single room supplement charge will be imposed on clients who do not have another tour participant to share accommodation with.
    • We reserve the right to revise pricing rates posted in our marketing material, under any circumstances, or under the pressure of various external factors that are further than our control, for instance, changes in the exchange rate, government action, etc.
  1. Privacy
    • In order to collect information from you to make a booking through Broad Adventure we ask many questions to obtain the necessary permits etc. No private or personal information that you supply to us when making a booking will be disclosed for any other purposes.
  1. Risk & Liabilities
    • We are committed to providing the best services which will give you a once-in-a-lifetime journey in this connection, we perform our duties honestly & seriously to make your journey very smooth & pleasant. However, the entire programs in Nepal are conducted strictly under the rules and regulations of their own policies.
    • Therefore Broad Adventure and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstances such as govt. restriction, Land slide, road blockage, flood, snow political unrest, cancellation of flight, delay, sickness or accident, Any extra cost incurred thereof shall be borne by the clients on the spots.
  1. Our Responsible Tourism Policy

At Broad Adventure, we are committed to promoting responsible and sustainable travel practices. We expect all our clients to adhere to the following terms and conditions to ensure a positive impact on the environment, local communities, and cultural heritage:

  • Environmental Responsibility:
    • Respect for Nature: Clients must respect and protect the natural environment. This includes not littering, avoiding damage to ecosystems, and following designated trails or paths during outdoor activities.
    • Conservation Efforts: Clients should support and participate in conservation initiatives, such as minimizing waste, conserving water and energy, and respecting wildlife habitats and protected areas.
    • Leave No Trace: Clients are expected to follow the principles of “Leave No Trace” by leaving natural areas as they found them, without causing harm or leaving any trace of their presence.
  • Cultural Sensitivity:
    • Respect for Local Culture: Clients must respect the customs, traditions, and cultural norms of the communities they visit. This includes appropriate attire, behavior, and interactions with local people, especially in sacred or culturally sensitive sites.
    • Cultural Exchanges: Clients should seek opportunities to engage with local communities in a respectful and meaningful way, promoting cultural understanding and supporting local economies by purchasing local products and services.
    • Photography and Privacy: Clients must respect the privacy and consent of individuals they encounter during their travels. It is important to obtain permission before taking photographs or sharing images of local people.
  • Social Responsibility:
    • Support Local Communities: Clients should prioritize supporting local businesses, such as accommodations, restaurants, and guides, to contribute positively to the local economy and foster sustainable development.
    • Responsible Souvenir Purchasing: Clients should avoid purchasing souvenirs made from endangered species, protected plants, or cultural artifacts. They should support local artisans and buy sustainable, locally produced items.
    • Responsible Volunteering: If clients engage in volunteer activities, they must ensure that they are aligned with ethical standards and benefit local communities in a sustainable and responsible manner.
  1. Health and Safety:
    • Personal Health and Fitness: Clients are responsible for assessing their own health and fitness levels and ensuring that they are adequately prepared for the physical demands of their chosen activities. It is recommended to consult with a healthcare professional before participating in any adventure travel.
    • Compliance with Safety Instructions: Clients must follow the instructions and guidelines provided by Broad Adventures’ guides and staff to ensure their personal safety and the safety of others during the trip.
    • Travel Insurance: It is mandatory for clients to have comprehensive travel insurance that covers adventure activities, medical emergencies, trip cancellations, and other relevant risks.
  2. Compliance with Laws and Regulations:

Clients must comply with all applicable laws, regulations, and requirements of the countries they visit, including those related to customs, immigration, health, and safety.

By engaging in our services, clients acknowledge and agree to these responsible travel terms and conditions. Failure to adhere to these terms may result in termination of services without refund and may disqualify clients from participating in future trips.

Please note that these terms and conditions are subject to change, and it is the responsibility of clients to review and comply with the most current version provided by Broad Adventure.

Complaints

If you have a complaint about the trip or tour, you must inform your tour leader or guide as soon as possible so they can take appropriate action. Complaints that are not reported to the tour leader or a responsible person in Kathmandu at the earliest opportunity will not be considered valid or actionable.